ARTI - or Advanced Real Time Interface - enables Aspire to create custom real-time monitoring screens for your call center.
Now, most call center software already has real time screens, but most customers will find these screens too generic and
will need a real time monitoring screen better fitted to their specific needs.
ARTI can interpret CTI software real time protocols and display the information and data the way the customer wants
it to be displayed. You can also integrate information from other software such as your CRM and ERP in order to
create one full screen showing the entire activity and help managers reach tactical decisions.
Real time screens are for large LCD / Plasma monitors hanging on the wall. but what about the agent? it is very important
for a call center agent to know the status of the queue or skill they are handling, and to change their workstyle accordingly.
ARTI offers a broad range of agent toolbar designs, emphasizing a user-friendly approach that does not interfere with
the regular work the agent is doing using the company's CRM.
| |
